Return Policy
Due to the custom and consumable nature of our products, we generally do not accept returns.
If there is an issue with a product in your order, please contact us at contact@cravingsbyce.com immediately. We will work with you to find a solution based on the specific issue and may authorize a refund.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not offer exchanges on our items but may offer a replacement where possible.
Refunds
If a refund is possible, we will notify you and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take several days for your bank or credit card company to process and post the refund.
Let customers speak for us
It’s like an « arts & crafts » project and delicious treat all in one!! And not just for the little kids!
Amazing!! From the presentation to the artistic design to the incredibly delicious flavor, these cookies are simply AMAZING! This was my first time purchasing from this business but it won’t be the last! Easy process from ordering to pick up! Njeri was so diligent and communication was superb. This was a great purchase experience from beginning to end! Highly recommend this business!!!
This cookie gift set was insanely beautiful. The detail is clean and spotless! This was a hit during our Christmas family gathering! It is so precious you just don’t want to touch it or eat it!!!! The flavor was just balanced in sweetness. Simply amazing!
I absolutely loved these pumpkin port brownies!! they were absolutely delicious, perfectly moist and the right balance of port. The pumpkin tasted very fresh. If you could encapsulate the tastes of fall in a bite, this would be it!! I can't wait to try more flavors.
These cookies are amazing! I had them about a week ago and had to reorder again. The Peach Cobbler is great too. Can't wait to try the rest of the collection!
You have GOT to try this bark...it's SO good! I tried it w/ a group of friends that love bark and it was amazing! The macadamia nuts balance the sweetness of the white chocolate so well. I was just mad that I didn't have some ice cream to go w/ it. Will be ordering again!
Amazing flavor and crunch! Hazelnuts galore w/ the perfect praline finish! Enjoyed every bite!
This Hot Chocolate bark is my absolute favorite. The other flavors that I have tasted are awesome but,...this one here...OMG!
This bark is the so light and summery in taste. It is the perfect companion to summer drinks and outdoor dinners. Can't wait to order more as the summer arrives!
I have to say I wasn't sure how turmeric, ginger and chocolate would mix, but it was absolutely delicious! Even my picky kids loved it! It is the most yummy way to get your daily dose of antioxidants and anti inflammatory supplements.
This bark is absolutely one of my favorite! The cayenne pepper is just the right amount to give you a little heat without overpowering the dark chocolate base. Highly recommend it with an espresso for an afternoon treat.