FAQs

How do I place an order?

Please select the item(s) you would like to purchase, add them to your cart and checkout using your preferred payment method. We accept major credit cards as well as quick payment options for most items.

For Custom Cookie inquiries, please complete our quote form here.

Pencil Me In: Missing details, no worries. Give us a general idea of your future event needs by completing the form to be added to our tentative calendar.

When will my order ship?

In order to maintain the quality and freshness of our products, we ship orders Monday to Thursday depending on the shipping speed selected. Pre-sale orders ship on or about the date indicated at time of order.

You can now request a shipping date. On the cart checkout page, select the date that you would like your order to ship and we will provide an estimated delivery date. During the busy holiday season, we cannot guarantee dates however will do everything that we can to meet these requests.

What shipping options do you offer?

We offer shipping via UPS or USPS Priority to ensure our products arrive in the freshest, best possible condition.

Do you offer gift cards?

Yes we do. Our e-gift cards are available for purchase in denominations between $20-$100 for use online only. Unfortunately we will not be able to refund or replace lost gift cards.

How do I place a bulk or corporate order?

If you are interested in placing a bulk or corporate order, please contact us so that we may discuss your specific needs and provide a quote. We currently offer custom cookie favors and gift boxes.

Do you accept Shop Pay? How does it work?

Yes, we are pleased to now offer Shop Pay!

How it Works:

What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase. Don't worry, you'll get an email reminder before each payment to remind you.

*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.

 Are there late fees?

No, there are no late fees if you miss a scheduled payment.

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.

Have more questions?
For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.