Custom Cookies Terms of Service
You pay, I’ll bake! Payment is required up front so that we can source your cute cutters, spectacular sprinkles, fabulous food colors and the perfect packaging. Your payment will reserve your spot on our production calendar too!
We can offer refunds up to 24 hours after the payment has been accepted. Unfortunately, after that time, I cannot offer refunds as your cutter order has likely already been placed. But the good news – you get the cookies!
While we want you to love our cookies, if you are not satisfied with your order, please contact us within 24 hours so we can assess and determine if a credit may be issued for a future order.
Delivery is available for an additional fee of $9 as long as the delivery location is within 10 miles of our location. I love a good drive, bonus if that drive is past a Starbucks! Delivery fees for corporate or bulk orders varies based on order volume and distance. Please reach out to us with any questions.
No show = No cookies
Your cookies are best enjoyed fresh. Not showing up to the agreed upon pick-up time without notice, forfeits your order. But take heart, they will be donated to a family in need. Need to reschedule your pick-up? No worries! Please reach out at least 24-48 hours prior to your pickup time.
Pick-up Dates and Times
Delivery and pick up times are set upon ordering. This is because other customers need their cookie fix too! We may offer bulk pick-up dates to accommodate most schedules – so put that cookie pick-up in your calendar!
Decisions are tough! But we’re here to help. Significant order changes (shapes, special ingredients, etc.) may be made until 2 weeks prior to delivery date. Small changes (wording, color swap, etc.) may be made 1 week prior to delivery date. After that, all change requests will be under consideration and a small fee will apply.
We love it when you share those inspo pictures! They are just that – inspiring. But, your cookies may not be perfect replicas – we’ll try to keep it close.
We know that you can’t control when you have come in contact with a person who has Covid, and we want to work with you. Need to reschedule your event? We can freeze your cookies for 2 weeks so that you can stay home and rest.
In a hurry?
While we can’t accommodate all last minute orders, we will make our best effort to. Orders placed with a turnaround time of under seven (7) days will require a rush fee of $25.
All prices are subject to change. Prices are often dictated by ingredients costs, level of detail and other factors. We aim to provide the best tasting cookies to our clients. This also means that we can’t honor old pricing (because the grocery store won’t honor their old flour prices – darn it).
Say Cheese!! We often create replicas of client orders to photograph these pretty sweet lookin’ sweets. If you do not want your cookies in the spotlight, please let us know at the time you place your order. Your secrets are safe here.
Copyright images (think Mickey, Star Wars and Peppa Pig) are protected and I won’t be able to replicate them in baked goods (who wants a cookie controversy, right?). We can create a similar color palette and add recognizable elements though, so let’s talk!
Pictures are worth a thousand words
But they are not always accurate. Colors and lighting in photos may be slightly different than the actual finished product. Also, cookies in photos may not be true to size (which is a bummer, I’d frankly love to eat an 8.5x11 inch cookie!!).
Eenie Meenie Order Minimums
Our order minimum for custom cookies is 1 dozen. Need fewer? Stay tuned for popup shop and market announcements on our social pages or sign up for the newsletter to be notified when we have new offers and events coming up.
It’s All Yours Now
Once you pick-up your order (thanks again, by the way), what happens to your cookies, cocoa bombs, and car doors (I hate door dings) is all on you! Keep ‘em safe, keep ‘em cool, and keep ‘em away from the parking lot cart returns. We do provide cookie care instructions to help you keep your cookies at their freshest and tastiest.
As much as we would love to hand deliver each and every batch, unfortunately we often need the help of UPS or USPS. We do our best to package these cookies for a rough ride, but broken cookies are a possibility and a non-refundable risk you take when placing a shipped order. Also – while we ship via multiple speeds from Ground to Priority, we can’t guarantee that “rain, sleet, snow or hail” won’t delay your order. Refunds are not possible – but know that they’re on their way.
Baked goods are often made with foods that can be known allergens. While we will do our best, we may not always be able to accommodate allergy-conscious orders. Please do reach out – we may have a perfect referral for ya!
Cottage Food Laws
This order has been made in a home kitchen not inspected by the state. Our kitchen is not nut free, egg free, dairy free or gluten free. Boring disclaimer, but we have to say it per the law. *tips cowboy hat* *straightens Sheriff pin*
In Sickness and in Health
While death will never do us part, you’re consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities – albeit hopefully far reaching.
If pickup is impossible due to inclement weather, your order will be heat sealed for a later pickup date. Unfortunately, no refunds can be offered due to weather (darn rain), but we will make sure your order is kept as fresh as possible!
Due to the custom work required for each cookie, we are unable to extend discounts regardless of quantity. If you have a specific budget that you are working with, feel free to let us know in advance and we’ll do our best to offer you a solution that fits your budget
Pay means Yay!
Once you’ve submitted (awesome) payment for your (awesome) order because you’re awesome, you’re accepting the above terms. Which is awesome because my cookies are awesome. Awesome!
***What happens if I have an emergency???***
Please contact us as soon as possible so that we may work with you and the specific circumstances.